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"MEET AND GREET" CONSULTATION: A meeting is necessary
to determine your needs and the needs of your pet before I commit to an assignment. There is no charge for this meeting.
Just call to arrange. 916-478-PETS
KEY CONTROL: It can be unnerving to hand over your keys to someone outside
of your own family. As a former police officer, I know how important security is for the homeowner. I use an identification
system with a random code, so names and addresses are not linked to the key or the client's files. Key information and keys
are maintained in separate locked and secure locations. Your key will be personally returned (not left in the house during
a last visit, since there may be an unforeseen delay in your return), unless you choose to keep your key locked and on file
with us for future pet sittings.
PET RESPONSIBILITY: Since I am bonded and insured and totally committed to caring
for your pet and your home, I cannot accept an assignment where there is a shared responsibility. I must accept only the
total care of your pet while you are away.
VACCINATIONS: All pets must have current rabies vaccinations.
PAYMENTS:
Can be made by cash, cashier's check, money order or personal check. A deposit of 50% is required prior to start of service,
the balance upon completion. (all taxes included in price). A handling fee of $20 will be charged for all returned checks.
OFFICE
HOURS: Between 8:30 a.m. and 9:00 p.m. Although I may not always be available to answer your call, I will return it as promptly
as possible. Please try to reserve your sitting dates as far ahead as possible, particularly during the summer and at holiday
times. 916-478-7387
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I ascribe to the standards of excellence in pet sitting
as defined by Pet Sitters International:
*The sitter is bonded and insured.
*The sitter provides references.
*The
sitter has experience in caring for pets and is clearly mindful of their safety and well being.
*The sitter provides written
literature describing services and stated fees.
*The sitter visits the client's home before the first pet sitting assignment
to meet the pets and get detailed information about their care.
*The sitter shows a positive attitude during the initial
meeting and seems comfortable and competent in dealing with the animals.
*The sitter wants to learn as much as possible
about the animals in his or her care.
*The sitter provides a service contract, which specifies fees and services.
*The
sitter is courteous, interested and well informed.
*The sitter keeps regular office hours and answers client inquiries
and complaints promptly.
*The sitter provides a service rating form for clients.
*The sitter takes precautions to make
sure a client's absence from home is not detected because of any careless actions or disclosures by the sitter.
*The sitter
conducts business with honesty and integrity and observes all federal, state, and local laws pertaining to business operations
and animal illness.
*The sitter service screens applicants for employees carefully.
*The sitter calls to confirm or
has the client call to confirm that the client has returned home.
*The sitter refrains from criticizing competitors.
*The
sitting service provides initial and ongoing training for its sitters.
*The sitter exhibits courtesy and profesionalism
in all dealings with staff, customers, and industry colleagues, so as to present the pet sitter and the pet sitting industry
positively.
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